Network Maintenance
Our third-party support system ensures your network remains operational. We offer high-quality, reliable maintenance tailored to meet your budget and performance needs. Reduce maintenance contract costs by half without compromising quality. Whether you require coverage for routing, switching, wireless, or security products, rest assured your network hardware devices are supported.
Gain the maintenance and support flexibility your network demands – complete coverage customization, including advanced hardware replacement and 24/7 technical support from certified network engineers.
Business benefits
Quicker Response Times – Our initial call response is within 30 minutes of an incident.
Rapid Routing – We promptly engage the appropriate support team to resolve incidents faster.
Onsite Delivery – A field engineer arrives onsite within two hours of the initial call. Our average resolution time is under four hours. Additionally, our proprietary call-home tool provides proactive alerts and error analysis.
Standard Features
- 24/7 Technical Support with CCIE and CCNP certified engineers.
- Quick replacements with mission-critical service levels and a relaxed RMA model.
- Robust local inventory of Cisco replacement parts stored at service centers, regional depots and forward stocking locations.
Optional Features
- Dedicated Spare Parts Onsite
- Dedicated FE Onsite
